Improving Service Delivery in Somalia Through Citizen Engagement.

It is highly recognized that active and engaged citizens play a critical role in shaping sustainable and good governments. Involving citizens in
policymaking and considering their needs and priorities is crucial for designing and implementing effective public policies and services. Citizen
engagement has been documented to positively impact service delivery, with evidence showing that involving citizens in decision-making processes
can lead to improved service delivery outcomes. Governments around the world have adopted different ways of engaging citizens including an e-governance platform utilizing information and technology systems, thereby enhancing their operations, and improving the provision of services to citizens. This shift has led to substantial advantages, such as increased efficiency, effectiveness, and enhanced opportunities for citizen engagement.

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